TERMS
AND CONDITONS
Seaswan Products
are dedicated to your total satisfaction. If you have any suggestions
or comments please email us at sales@seaswan.co.uk
These terms and
conditions will apply to all transactions placed online, by e-mail,
telephone or by post with H Qubed Limited trading as Seaswan Products.
Please read carefully before placing an order. Nothing in these terms
and conditions will affect your statutory rights. All references to
'us', 'we' or the 'company' refer to H Qubed Limited. 'You' or the 'customer'
refers to the person responsible for placing the order. By placing an
order with Seaswan Products you are agreeing to these terms and conditions.
Orders:
We are pleased to accept orders from mainland United Kingdom and its
associated islands. We do not however process orders which originate
outside the U.K, nor deliver to addresses that are outside of the U.K.
or P.O. boxes. We will accept orders via telephone, online transaction,
e-mail and post. All online orders are directed for secure payment through
Pay Pal. This does not require the use or need to set up a Pay Pal account
to complete the transaction. All major credit cards, debit cards and
Pay Pal payments will be accepted. If the card issuer refuses to authorise
payment we will not be liable for any delay and/or non-delivery of the
order. No orders will be accepted without a valid card payment in the
name of the registered cardholder and its registered address. Cheques/postal
orders must be made payable to H Qubed Ltd. We reserve the right to
hold goods until the cheque/postal order has cleared. Therefore please
be aware that we do not despatch goods within three to five working
days if payment is via cheque/postal order.
To Cancel a Current
Order:
If for whatever reason you wish to cancel your order or part order with
Seaswan you must email:
sales@seaswan.co.uk or telephone us on 01554 785114.
Once we have actioned
your request you will receive an email confirming the action taken,
should you receive no email within 3 days of your request please let
us know.
Damaged Items And
Delivery Mistakes: In the event of any goods being delivered faulty,
damaged in transit or incorrect according to the delivery note/invoice
then we must be notified within seven working days of receipt. If we
receive no notification the customer will be deemed to have accepted
the items as satisfactory. We cannot be held liable for any consequential
loss caused by late delivery or failure to deliver by the courier company.
Liability in those cases is limited to the value of those items, which
are shown not to have been received by the customer. We are unable to
refund any postage costs unless the item was sent in error or damaged
upon delivery, in these cases the credit card used will be credited
with the current price of postage according to Royal Mail's tariff.
Please see Returns & Exchanges for more information or call 01554
785114.
Delivery:
All mainland UK orders are free of charge for on line orders. Additional
charges may apply to all orders shipped to the Channel Islands, Northern
Ireland, Scottish Islands, BFPO addresses, European and Worldwide destinations.
Please contact sales@seaswan.co.uk for a delivery quotation before ordering
online. Items ordered will be delivered as soon as possible. Items in
stock will be processed and dispatched within three to five working
days of receipt of cleared payment via either Royal Mail and its services
or a courier of our choice. Out of stock items will be subject to a
3 to 4 week delivery time. Please contact sales@seaswan.co.uk for an
up to date stock check before ordering. Although you can have the goods
delivered to any address within the U.K. we recommend that there be
someone to sign for the goods upon delivery to speed up the delivery
time and avoid any delays. Delivery usually Mon-Fri (9.00am - 5.30pm).
We reserve the right to change the delivery prices without prior notice.
While we make every effort to ensure that delivery takes place within
five to seven days on items that are currently in stock, we cannot guarantee
any delivery times.
Delivery to non-mainland UK destinations may incur a delay in delivery.
In the event that we cannot deliver your order or a part of your order
we will endeavour to inform you within three working days via email.
If Royal Mail or a courier attempt delivery and there is no-one available
to sign for the parcel a card will be left which will include details
regarding what to do next. Delivery is normally attempted once. If you
have any problems or question regarding the above please email: sales@seaswan.co.uk
Distance Selling
Regulations:
As a mail order customer you have the right to cancel any item within
7 days of delivery (excludes perishable items, personalised items or
items where we will have discussed the goods and you have agreed to
take them. I.E. Special orders) provided they are in new and unused
condition with original packaging and receipt. Items used will be deemed
to have been accepted by you and therefore cannot be returned unless
faulty. To cancel an item please call or e-mail us. Items must be received
by us within 7 days of cancellation and you will receive a full refund
to your credit card upon inspection of the goods. We will not refund
your postage costs unless the item is faulty or there is an error in
the delivery.
Price and Print
Errors:
Whilst we make every effort to ensure that all details published are
correct no responsibility will be accepted for errors and omissions.
We reserve the right to alter specifications and prices without notice.
Prices:
All prices are shown in pound sterling (£) and include UK VAT
at 17.5% unless clearly stated otherwise. All prices are subject to
change without prior notice.
Products:
Products are sold singly, unless otherwise stated, and although we make
every effort to ensure that we have stock we cannot guarantee that every
item on the online shop is in stock and available for immediate dispatch.
Please call 01554 785114 for stock availability if you need the product
in a short space of time. Should products be out of stock we will endeavour
to inform you within three working days.
Availability of Special Order items is dependent on availability from
the manufacturer.
Please ensure that your e-mail address is correct when placing the order,
so that we are able to contact you regarding your order. Every effort
is also made to ensure that the colours listed and pictures on the site
are accurate but due to technical limitations some colours may vary.
Shopping is Safe
at Seaswan.co.uk:
Shopping is safe with Seaswan because all payments are processed through
Pay Pal. For more information on Pay Pal security please click here.
For more information on the Pay Pal privacy policy please click here.
Please note that you are not required to set up an account with Pay
Pal in order to purchase items from Seaswan unless the order value is
greater than £500. During payment to Pay Pal you will be requested
to set up a verified Pay Pal account in order to complete the transaction.
If you wish to pay by an alternative method please call 01554 785114.
Guarantee and Faulty
Items:
All products are guaranteed for twelve months (unless otherwise stated)
from the original date of invoice against failure to provide reasonable
wear due to defective workmanship or materials so long as the product
was used for its intended purpose. This guarantee excludes damage caused
by accident, neglect or misuse (i.e use for other than intended purpose
of item). Many of the products sold on the online shop have lifetime
guarantees. This refers to the lifetime of the product (not the purchaser)
and is valid so long as the original purchaser has the product. The
guarantee is still only for defective workmanship and materials and
does not cover natural wear and tear or ageing. In the event of a product
failing please call or e-mail us with details of the product, fault
and age. A proof of purchase is necessary and the item must be returned
in a clean and dry condition. For further details of terms of guarantee
or how to return faulty items please call us.
Returns and Exchanges:
We want you to be 100% satisfied with any and every order placed with
us. Therefore if you wish to return an item for any reason at all you
may do so within at any time up to 14 days from receipt of the goods.
To return a non-faulty item the product must be in its original condition
with the original labels attached and a copy of the invoice. Once an
item has been worn or used we will be unable to refund or exchange unless
the item is found by the manufacturer to have a fault. Should an item
be returned with no fault but in a used condition we will return it
to the customer.
In the event of wanting to return a non-faulty item please complete
the return form included with your order and post it back to us with
the product, we will then (if possible) action your request within 14
working days. If we are not able to turn your return around within this
time we will email you. If you received no returns note, please enclose
a letter including your name, address, order number (if possible) and
product that you are returning with your reason for return and what
you'd like done once we receive it.
The products must reach us within a further 7 days from notification
and you will be refunded/exchanged as soon as possible after we receive
the garment and upon inspection to ensure that it is in its original
condition.
Privacy Policy:
We are committed to protecting your privacy.
In accordance with the Privacy & Electronic Communications Act passed
into law 11 Dec 2003) - "We do not send random marketing emails
to personal email addresses (spam) and we also conform with the requirements
of the Data Protection Act, 1998".
We also DO NOT sell or pass details of orders or personal details to
any other company.
If you have any questions/comments about privacy please email sales@seaswan.co.uk.
Complaints:
Should you have a complaint regarding Seaswan or any product bought
from us please write or e-mail and we will endeavour to answer you within
3 working days.
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